At Clothes2order.com, we are committed to protecting your privacy. We want you to be able to place your order with us or subscribe to our newsletter free from worry, and have strict privacy measures to ensure this is the case. "We" means Clothes2order Ltd. which operates the website Clothes2order.com. Click here for our full company details. Clothes2order Ltd. is the controller of your personal information.
This website is not intended for children and we do not knowingly collect data relating to children.
You have the following rights relating to your personal information:
Please contact us if you wish to exercise your rights.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively,we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message where we do not otherwise have the right to do so. You have the right to withdraw consent to marketing at any time by contacting us.
In order to process any order, we require your details including your name, billing address, delivery address, telephone number and email address. Your email address is required as a means of identification to allow you to access the order placement area of the site and so that you can be updated with the progress of your order. Your phone number is only used to contact you if there is an issue with your order. All data is securely stored on our systems and is only distributed to third parties as set out below. Failing to provide adequate personal information for us to process your order could result in the inability to fulfil your order. More information can be found in our Terms and Conditions.
We do not and will not sell your details to any third party. However, we share your details with the following categories of companies necessary to fulfil our service and product requirements to you, as well as to optimise your experience of our website:
We may use your personal information to predict your purchase behaviour or to make product recommendations to you. This information includes:
Processing for the purpose of optimising our services is carried out on the legal basis of legitimate interests. Our legitimate interest in this case is the optimisation of our services in order to provide our customers with a better service and to improve our own efficiency.
We may use your email address and phone number to send you marketing emails or marketing SMS messages if you “opt in” to our email or SMS offers list when placing your order, or at a later point.
We may send you marketing emails or marketing SMS messages if you have requested information from us or shopped with us, and you have not opted out of receiving that marketing (often known as the “soft opt-in”).
We may also send you marketing emails or marketing SMS messages where you are a corporate subscriber.
Every marketing email or marketing SMS message we send contains an unsubscribe link allowing you to instantly remove yourself from future campaigns.
We may send you marketing information by post unless you tell us you do not want to receive this information.
Processing for the purpose of marketing is carried out on the legal basis of legitimate interests. Our legitimate interest in this case is to provide you with marketing information which may be of use to you in the future.
We may process your personal information for the following legitimate interests:
Processing of personal data for the above purposes is carried out on the legal basis of the legitimate interests identified above.
We do not transfer your personal data outside the European Economic Area.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account or for as long as you have not opted out of marketing (as applicable).
Clothes2order.com is fully PCI compliant and is assessed regularly by an independent PCI compliance scanning vendor, Security Metrics. No payment data (such as credit or debit card numbers) is stored on our systems. Entering of your personal data during the checkout process is protected by a GeoTrust SSL certificate.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
All personal data is handled with the utmost care and is never distributed to any third parties.
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